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Step-by-step guides for your Joiin dashboard - from connecting WhatsApp to getting paid.

Browse by topic

Everything your dashboard does, one topic at a time.

Getting started

Your first steps: signing in, finding your way around and going live.

4 articles →

WhatsApp & channels

Connect WhatsApp, Instagram, Messenger, work email and phone calls.

6 articles →

Conversations & your AI agent

How your agent replies, taking over chats, templates and broadcasts.

4 articles →

Calendar & bookings

Opening hours, booking rules and syncing your own calendar.

4 articles →

Workflows & integrations

Products and services, the Marketplace, integrations and custom builds.

5 articles →

Websites, apps & content

Your website, branded apps, drone and podcast studio bookings.

3 articles →

Documents

Contracts, agreements and paperwork with Agreeon.

1 article →

Billing, plans & credits

Invoices, statements, renewals, quotes and agent credits.

4 articles →

Account & team

Your business details, logo, team members and staying secure.

3 articles →

Real estate (Viewly)

Listings, viewings and agents for estate agencies.

3 articles →

Personal trainers (Fitbase)

Sessions, packages and clients for trainers and studios.

2 articles →

Getting help

Talk to your account manager, chat with support or email us.

2 articles →

Getting started

Your first steps: signing in, finding your way around and going live.

Welcome to your Joiin dashboardA quick tour of every section in the sidebar.→Signing in to your dashboardHow to log in with a one-time code - no password to remember.→Going live: your first-day checklistEverything to set up so your AI agent can start answering customers.→Testing your agent with the SimulatorChat with your AI agent before your customers do.→

WhatsApp & channels

Connect WhatsApp, Instagram, Messenger, work email and phone calls.

Connecting your WhatsApp Business numberLink your number so your agent can reply on WhatsApp.→Using your own number (bring your own number)Connect an existing WhatsApp Business Account number with a one-time code.→Editing your WhatsApp Business profileThe name card customers see when they open your chat.→Instagram and Facebook MessengerLet your agent answer DMs on Instagram and Messenger too.→Work emailProfessional email addresses on your own domain.→AI voice receptionist for phone callsLet an AI agent answer your business phone calls.→

Conversations & your AI agent

How your agent replies, taking over chats, templates and broadcasts.

How your AI agent answers customersWhat it knows, what it won't do, and when it hands over to you.→Reading chats and taking over a conversationJump into any chat - your agent steps back while you reply.→WhatsApp message templatesPre-approved messages for reminders, follow-ups and broadcasts.→Sending a broadcastMessage many customers at once with an approved template.→

Still stuck?Open your dashboard and choose Chat with support in the account menu, or email support@joiin.co.za. A real person replies.

Email support →