Testing your agent with the Simulator
Chat with your AI agent before your customers do.
The Simulator lets you message your agent exactly like a customer would - without using your real WhatsApp number.
Open it
Click the round Simulator button in the bottom-right corner of the dashboard.
What to try
- Ask about a product or price you added under Products & Services.
- Ask to book a time - you should see open slots based on your hours.
- Ask something it shouldn't know. A good agent says it will check with the team instead of guessing.
Something not right?
- Wrong price or missing item - fix it in Workflows → Products & Services.
- Offers times you're closed - check Calendar → hours and booking rules.
- Tone or answers need changing - message your account manager in Support and we'll adjust it.
Still stuck?Open your dashboard and choose Chat with support in the account menu, or email support@joiin.co.za. A real person replies.
Email support →