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Step-by-step guides for your Joiin dashboard - from connecting WhatsApp to getting paid.
Help Center / Conversations & your AI agent
Conversations & your AI agent
How your agent replies, taking over chats, templates and broadcasts.
How your AI agent answers customersWhat it knows, what it won't do, and when it hands over to you.→Reading chats and taking over a conversationJump into any chat - your agent steps back while you reply.→WhatsApp message templatesPre-approved messages for reminders, follow-ups and broadcasts.→Sending a broadcastMessage many customers at once with an approved template.→
Still stuck?Open your dashboard and choose Chat with support in the account menu, or email support@joiin.co.za. A real person replies.
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