Reading chats and taking over a conversation
Jump into any chat - your agent steps back while you reply.
- Open the chat list from your dashboard (for example under your WhatsApp channel or your industry's chats).
- Click a conversation to read the full history.
- Type in Type a message and send. Your reply goes out from your business number.
The moment you reply, your agent steps back so you and the agent never talk over each other.
Chats that need you
Conversations the agent handed over, or that are waiting on you, appear under Needs attention on your Dashboard - check it a few times a day.
WhatsApp only lets businesses send free-form replies within 24 hours of the customer's last message. After that you need an approved message template.
Still stuck?Open your dashboard and choose Chat with support in the account menu, or email support@joiin.co.za. A real person replies.
Email support →