How your AI agent answers customers
What it knows, what it won't do, and when it hands over to you.
It answers from your information
Your agent only uses what you've given it: your products and services, prices, opening hours and business details. It doesn't make things up.
When it isn't sure
If a customer asks something it doesn't know, it says a team member will follow up and hands the conversation to you instead of guessing.
24/7
It replies day and night, so after-hours enquiries don't go cold. During business hours, urgent messages still notify you.
Customers know it's an assistant
It replies in your tone - friendly and professional - and customers are told they're chatting with an assistant, so there's no confusion.
Making it better
The more complete your Products & Services and hours are, the better it answers. For changes to its tone or rules, message your account manager in Support.
Still stuck?Open your dashboard and choose Chat with support in the account menu, or email support@joiin.co.za. A real person replies.
Email support →