How customers book, cancel and reschedule
What your customers see on WhatsApp.
Booking
When a customer asks to book, your agent shows the next open times as tappable buttons. One tap books it - no back-and-forth about dates.
Cancelling or moving a booking
Customers just tell the agent. It looks up their upcoming bookings and shows them as buttons; one tap cancels or moves it, and you're notified.
Where you see bookings
Every booking shows in Calendar - use the day view for a detailed look, or the list view to see everything at once.
Still stuck?Open your dashboard and choose Chat with support in the account menu, or email support@joiin.co.za. A real person replies.
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