Changing your plan
How to move to a bigger or smaller plan.
Your current plan is shown in Settings (the Plan section) and in Billing.
To change plan
Message your account manager in Support with the plan you'd like. We'll confirm the price, when the change takes effect and what happens to your current billing period before anything changes.
Adding agents or channels
Adding another AI agent, WhatsApp number or channel can change your monthly total - your account manager will confirm it with you first.
Running low on conversations mid-month? You can buy credits instead of changing plan.
Still stuck?Open your dashboard and choose Chat with support in the account menu, or email support@joiin.co.za. A real person replies.
Email support →